Delivery & Returns

 
Delivery and Returns

DELIVERY

All orders received by 3pm will be packed and dispatched the same day. Orders received after 3pm will be processed and sent out the next working day. Parcels are sent in the post via Priority delivery, should arrive within one working two working days. A signature will be required on delivery, so please ensure someone is at the address given to sign for the parcel. Due to this, we cannot accept PO Box addresses.

US DELIVERY

US orders can be sent by Priority Delivery which guarantees delivery within 3-5 working days. This service costs $46.95. Or by Standard Post for delivery within 6-7 working days. This service costs $33.95

WORLDWIDE DELIVERY

Worldwide orders by Courier service, for delivery within 4-6 days. This service costs $53.95.

STOCK

If an item is not in stock, we will contact you immediately and arrange the best method for you to proceed. You will be provided with an expected date the desired item will be with us, with an option for us to hold your order. If you would not like to wait we can try to offer you an alternative design or color. Exclusive orders are all made to order, so cannot be shipped to you immediately. A member of our customer service team will be in touch with you to discuss your requirements and will give you a delivery date. The delivery date will depend on the project so we cannot give an estimated time. Please enquire to find out more.

RETURNS

If you are unsatisfied with your product in any way, please return to us with proof of purchase within 30 days of receipt. We will then arrange to refund and exchange your order. We regret that we cannot offer refunds on personalized items, and must receive the product unused in its original state and packaging. If you would like to return an item, please contact our customer service department through sales@gtolondon.com or +44 (0)118 930 4430.

When returning an item to us, we suggest you send via registered post, as we cannot accept responsibility for lost items, neither can we cover the costs of return.

RETURNING DAMAGED GOODS

If your product is delivered to you in an unsuitable condition, please contact us by telephone or email. Our customer service team will assist you. We can refund the item or exchange it.

ADDRESS AND CONTACT

Address: GTO London, GTO House, Floral Mile, Hare Hatch, Reading, Berkshire, RG10 9ES UK

Telephone: +44(0)118 940 4430
email: sales@gtolondon.com

PLEASE NOTE Customers from abroad are liable to pay all duties in the country of final destination.